Angry Karen Claims She Was Sold Faulty Machine, Tech Support Proves Otherwise

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mattstaff
Sep 6, 2021 1:00 PM EDT

This would appear to be a case of Karen's son trying to sabotage his computer, so that he was able to get a new one. Unfortunately, Karen approached the situation with stubborn ignorance and some belligerence to wash the whole mess down. Check out some more juicy Karen drama with this chill teacher who foiled an anti-breakfast Karen.

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  • 01
    Text - r/talesfromtechsupport u/ImperatorPeppino • 114d + Join Angry Karen challenges me - "YOU'RE LYING!!! My son would never do that!" Long I got recommended here by a friend who thinks the world needs to hear my stories from when I worked as a laptop technician. I'm new to Reddit so be patient with me lol. This story took place about a year into the job. I started working in the repair shop as counter staff, but got bumped to assistant manager and then technician, so I often found myself alte
    via u/ImperatorPeppino
  • 02
    Text - $Karen: I bought this stupid laptop a few days ago from here and it already stopped working. It's my son's laptop so I need it looked at immediately. The repair shop was pretty big, so we also did a lot of business selling second-hand phones/tablets/laptops, as well as a bunch of different accessories. Immediately I recognize the laptop she's brought in as I was the one who had prepared it to be sold earlier that week. A very distinct bright blue HP (can't remember what model it was but d
    via u/ImperatorPeppino
  • 03
    Text - $Me: So what kind of problems are you having with the machine? $Karen: My son only used it for a few days, and then it started slowing down and now doesn't work at all. $Me: That's no problem, l'll help you out here at the counter and try to resolve the issue for you quickly. I open the machine up at the counter and the os is completely destroyed. Corrupted shortcuts on the desktop, the machine is crashing whenever l'd try to open file explorer, command prompt, etc. My standard guess in t
    via u/ImperatorPeppino
  • 04
    Text - touch the machine before her I knew it was almost definitely one of two options. Either A: both the lab as well as me missed something which was very unlikely. Or B: The customer damaged the machine and is trying to play it off like it's our fault. I wasn't about to make any assumptions, but this customer had an attitude, a kind that's very distinct from the usual frustrated customer, an attitude you'd only get from customers who were ready to start a fight. I explain to Karen what I can
    via u/ImperatorPeppino
  • 05
    Text - $Me: So when did you start noticing these problems with the machine? $Karen Only this morning when I turned it on, it was fine last night. $Me: You mentioned your son uses the machine, did he mention noticing anything wrong at any time over the past few days? The mentioning of her son set Karen off and she starts snapping in front of all the other customers. I know I've hit a nerve here and her son is involved in this story somehow. $Karen: My son is none of your concern! You are dealing
    via u/ImperatorPeppino
  • 06
    Text - Now the aim of the game here with a wild Karen is to calm her quickly, as any provocation could set her off into a wild rampage. Using my "amazing" charm I explain to Karen that I understand her frustration, but for me to properly assess the damages and help her I need to know how the machine has been used. She calms and starts complying. $Karen: My son rarely used the machine, I only gave it to him for a few hours to play his games. $Me: Can I ask what games those where? $Karen: Only Min
    via u/ImperatorPeppino
  • 07
    Text - $Me: Ma'am l'm just going to ask you a few questions about what I can see here. Do you know what steam is? $Karen: No. $Me: And have you ever heard of any of the following programs: Warthunder, TF2, etc. etc. $Karen: No. No. No. $Me: Okay ma'am if you will give me one minute I would just like to take your hard drive into the back and run a quick scan to see what other data I can see. She gives permission, so I take the laptop in the back and plug the hdd into our system, and find exactly
    via u/ImperatorPeppino
  • 08
    Text - and done the same, thrown pieces of the os at random around the local disk. Now I don't suspect she did any damage herself, but it's evident someone deliberately fucked the laptop, likely her son. She clearly knows this and is trying to play the issue off like this damage was there from when we sold her the machine. I show the damage to the other technician who works with me and he agrees with my assumption. Now comes the tricky part, confronting the beast. The two of us go out to Karen a
    via u/ImperatorPeppino
  • 09
    Text - possibly deleting portions of the os. Pointing out evidence that conflicted with Karen's story sent her into a fiery rage against me and the technician. $Me: Is there any chance your son may have done this damage, could you have left him alone with the machine at any point? $Karen: How dare you call me a Liar! my son would have never have done this, and neither have I! You're clearly trying to push your own errors on to me! I want a refund! $Me: Ma'am I am not calling anyone a liar, I can
    via u/ImperatorPeppino
  • 10
    Text - $Karen: Give me the owner's number right now! I am going to get you punished for your rudeness! $Me: Ma'am I legally cannot give you the owner's private number. If you want you can leave your own number, and I can have him call you the next time he is in the store. For now all I can do is book in your machine and have the technician assess it for you. $Karen: Then get me your manager! You are not getting out of talking to me like this!
    via u/ImperatorPeppino
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    Cheezburger Image 9605029632
    via u/ImperatorPeppino
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    Text - (I get that I may seem pretty biased against Karen in my assumptions, but this is my telling of the story now after looking back on everything, filling in and compressing info to cut down on the 30 plus minute dialogue with her. I give every customer the benefit of the doubt until I have evidence that says otherwise) Edit: Holy shit 2k upvoted already, thanks for the warm welcome to the sub :D Edit 2: Silver as well? I've no fucking clue how medals even work but thank you stranger. You've
    via u/ImperatorPeppino
  • 13
    Text - Also I wanted to address some of the repeating comments l've seen. Since we are an IT repair shop primarily, we treat the software and hardware warranty as two separate warranties. She voided her software warranty but the hardware was undamaged and still covered. All repairs are given a warranty as well, so she was covered for both sw and hw at the end of it, albeit a considerably shorter warranty now on the sw. Secondly, some of you pointed out the unlikelihood that it was a HP machine.
    via u/ImperatorPeppino

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